As part of ongoing improvements, Aura's own services, or third-party services that we use, may undergo planned maintenance work. Such maintenance work is often a live-update to minimise customer impact but on rare occasions a scheduled maintenance event may be necessary. 

While we or our partner(s) carry out such maintenance events, frame or app access and usability may be temporarily limited but:

• Maintenance events are usually extremely brief (< 1 hour).
• Frames and app will automatically resume full functionality. 
• Customer files and data remain secure and protected by our strict security protocols and high-level data protection.
• There is no risk of photo or video loss but uploads initiated just before the maintenance event may get interrupted. Please re-upload the photos again.

We ask our customers to simply wait until the brief maintenance work has been completed, at which point their frame(s) and app(s) will automatically resume normal functionality. This FAQ will always be updated to keep you informed.