Aura's Customer Care team is ready to assist you with absolutely anything related to your Aura digital picture frame.
If you can't find the answer to your query in this Help Center, please submit a help ticket via https://auraframes.com/help-request.
Help us help you!
We aim to resolve most queries in only one response. However, in order to do so, we need to have all the information to understand and address the issue at hand.
- The email address that is linked to your Aura account
- Your frame's serial number*
- A description of the exact problem, for example:
- What is the issue?
- When does the issue occur?
- Are there any error messages?
- Is the issue linked to an event (new router, phone, software)
- We love screenshots - you can attach them to your help request
*You can find the serial number on the box your frame came in. It will be found under one of the barcodes and start with a letter and be followed by 10 digits - e.g. "G05-00012345". Alternatively, you can also find it in your frame settings, if the frame had been connected to your WiF network before:
- Open the Aura app, click on the "A" icon in the top left corner
- Ensure the checkmark is on the frame that you need help with
- Tap on the the settings icon in the top right corner of the screen
- Once you're in Frame Settings, scroll down to the bottom of the page
Our team will review your request and get back to you asap!