In the UK, Aura frames are sold exclusively via the Amazon UK store. 

All orders are processed and fulfilled by Amazon directly, so if you need to check in on the order status, please log into your Amazon account and select "Returns & Orders". 

You will now see your order and - depending on the order status - you'll be offered a variety of options, including "Track Package".  

If your order appears delayed, please contact Amazon directly so that they can provide an update and further assistance.