Note: if your Aura Frame or Aura Frames app directed you to this page, it is possible that we are carrying out maintenance work or that we have a temporary service degradation or outage, and we will soon share updates here. 

In the meantime:

• Please simply keep your frame plugged in
• Do not reset or delete your account or frame 
• Check this page for further updates
• Contact us if the issue has not been resolved with 24 hours 

Outages and service degradations are extremely rare and frames usually regain full functionality within 24 hours. No content should be lost and your account and frames remain safe at all times.