To exchange your frame for a different model, you'll need to return your original frame for a full refund and re-purchase a new frame of your choice.
You can find more information on how to return your item in this FAQ: Aura Return Policy.
- Frame purchased from our website: We offer a 45-day Happiness Guarantee return window.
- Frame purchased from our Amazon shop: You have a 30 days return window.
- Frame purchased from a retailer: Please contact the seller directly to ask them about their returns policy.
Please note: Your return will be refunded at the price paid and your new purchase will be charged at the current price of the new frame.