There are two ways you can reset your Aura Frame. Please note that resetting your frame will remove all of your photos and erase your frame's settings.
1. Resetting your frame using the Aura App.
First, open the Aura App and tap on the "Settings" icon on the top left. Next, tap on the frame which you'd like to reset (if you have multiple frames ensure you are clicking on the correct frame). Scroll to the bottom where you'll see the option "Reset Frame," tap here and then confirm that you'd like to "Erase & Reset All Settings.
2. Resetting your frame without the Aura App.
Locate the reset button on the back of the frame between the two power input holes; using a tool like a toothpick or paperclip, hold down the button for five seconds. The display will turn off and a loading icon will indicate the frame is powering back on.
If you require further assistance please don't hesitate to contact Aura's Customer Support by emailing email@example.com or calling 646-630-7237.