There are two ways you can reset your Aura Frame. Please note that resetting your frame will remove all of your photos and erase your frame's settings.
1. Resetting your frame using the Aura App.
First, open the Aura App and tap on the "Settings" icon on the top left. Next, tap on the frame which you'd like to reset (if you have multiple frames ensure you are clicking on the correct frame). Scroll to the bottom where you'll see the option "Reset Frame," tap here and then confirm that you'd like to "Erase & Reset All Settings.
*Please note: resetting your frame from the Aura app will NOT reset it's WiFi network. If you would like to reset the frame entirely to bring it to a new location or set it up as brand new again, please follow the below steps to do a hard factory reset.
2. Resetting your frame without the Aura App.
If you have the Classic style of Aura frame: locate the reset button on the back of the frame between the two power input holes; using a paperclip, hold down the button for 10 seconds. The display will turn off and say "Erasing." Wait until the frame powers back up again. Keep your frame plugged in the whole time.
If you have the Modern or Wood style of Aura frame, the reset button is in the corner of the square that surrounds the input hole. To reset the frame, insert a paperclip into this hole and hold down for 10 seconds until it says "Erasing." Keep your frame plugged in the whole time.
Tip: If you're resetting the Modern frame, you can find the reset button by twisting the stand slightly to the side while leaving the frame plugged in, rather than removing the stand entirely.
If you require further assistance please don't hesitate to contact Aura's Customer Support by emailing firstname.lastname@example.org or calling 646-630-7237.