Can I set up Aura for someone else on their WiFi network?

You can set up an Aura Frame so the frame directly connects to another person's WiFi. All they'll need to do it plug it in! However, to accomplish this you will need to set the frame up in person before sending it to the recipient. You'll also need to know the WiFi network name and password of the recipient to ensure a successful remote setup.

Follow these steps to set up Aura remotely for somebody else:

1. Turn on your Aura frame.

Plug the power cord into the back of your frame so it powers on and displays a 4 digit number.

2. Download the Aura app on your device.

Download the Aura frames app from the Google Play Store (Android) or Apple App Store (iOS).

3. Create an account in the Aura app.

If you don't already have an Aura Account, open the app and tap "Sign Up." Enter your first name, email address, and password.

4. Pair the frame. 

Make sure your device is connected to a 2.4GHz WiFi network and your bluetooth is turned on.

Once you have created your account, the app will ask you what you would like to do. Tap "Set Up New Frame," and follow the instructions. You will be prompted to match the four digits displayed on the frames display with the app. If they don’t appear automatically enter the numbers yourself. When they match click 'Next'.

On the following screen you'll see two options. The first option is 'Connect Now' and the second option is 'Enter WiFi Network'. Select the second option to 'Enter WiFi Network' which will allow you to enter the network name and password of the person you are sending the frame. 

5. Enter the recipients WiFi information.

Where it says Network Name (SSID), please enter the network name of the persons network receiving the frame. Next, enter the password. Both the network name and password fields are case sensitive and are required to be entered exactly as they appear to ensure a successful connection.

Once the network information has been successfully entered, the frames display will prompt you to put the frame back into its box ready to gift to the recipient!

6. Add Pictures.

Although the frame has been packed away (ready to connect to the recipients WiFi) you can add photos in the Aura App in preparation of sending the frame! Select an unlimited number of photos in the app and invite others to contribute too!

Ready to purchase Aura for a loved one today? Click here to order now.

Otherwise, if you require further assistance please don't hesitate to contact Aura's Customer Support by emailing help@auraframes.com or calling 646-630-7237.

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