Does Aura require a WiFi connection to work?

Aura must be connected to WiFi at all times in order to display photos. This is important so that Aura can always show the latest photos on your frame as you take them, and also so that it can download software updates to the frame.

Please note the below WiFi network configurations that are not supported by Aura:

Aura does not support WiFi networks that require visiting a captive portal web page before connecting to the internet. A captive portal is a web page that must be visited directly from the device connecting to the WiFi network for you to fill out a username / password or click a box before you can access the internet.

Aura does not support enterprise WiFi networks (referred to as WPA-Enterprise or 802.1X) that require an individual username and password or certificate instead of a shared WiFi password for all users. This type of network is sometimes found in offices, or other corporate or institutional settings. In some situations you can contact your IT department to find an alternative solution.

If your frame loses its WiFi connection, it will continue to display photos for 24 hours without WiFi, then it will display a message alerting you that the frame has lost connection. This can happen if your WiFi network information has changed or if you set up the frame in one place and then move to a new location. It's easy to reconnect the frame to WiFi using the Aura App.

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