My frames display isn't changing brightness. What should I do?

First unplug your frame and plug it back in; then try holding your finger over the sensor window on the bottom of the frame (bottom right in landscape orientation and bottom left in portrait orientation). The frame’s display should go black until you remove your finger. If it doesn’t, or you feel that there is another issue, please contact customer support at help@auraframes.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request