First unplug your frame and plug it back in, then complete a hard restart of the Aura App on your iOS or Android device.
Make sure WiFi and Bluetooth are enabled on your Smart Phone. Open the Aura App and select set up a new frame, then follow the instructions provided to connect the frame to your home WiFi network. Once your frame is online you'll be able to select photos and control the frame using the Aura App.
Aura is available for both iOS and Android devices.
Supported iOS Devices* include:
iPhone 4S and above
iPad 3rd Generation and above
iPod Touch 5th Generation and above
*Aura will only work if you have an Apple device that runs iOS 9+ or higher.
Supported Android Devices include:
Android OS KitKat (4.4) or higher
Bluetooth LE capabilities
If you require further assistance please contact customer service at email@example.com