Is Aura covered by warranty?

All pushd, inc. products are protected by a lifetime warranty covering any manufacturing or hardware defects.

This does not cover faults caused by accident, neglect, misuse, or normal wear and tear. If you encounter any issues with the hardware that are not resolved through troubleshooting or resources available at our Help Center, please contact our Customer service team so we can help.

If we can't resolve the issue, we'll happily guide you through the steps to file a warranty request and send you a new frame as soon as possible. After we receive the faulty item, we will inspect its condition to determine whether we should issue a refund, repair, or replace the frame.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request