Aura takes customer privacy seriously and we only collect data that is necessary in order to provide our photo sharing services and to improve our customers' experience.
|Note: Your photos are never shared with anyone else or uploaded, except those photos that you add to a frame which are visible to all other invited members of the frame.|
2) Photo Access
You can install and access the app without granting it any access rights to your photos. This will still allow you to set up and control the frame via the app. If you want to add photos from your device photo library, however, the app will ask you to give permission to access and display your photos. This is necessary so you can see and select the photos that you want to send to your frame.
If you are using iOS 14 or later (released in Fall 2020), you will now have the option to grant Aura access on a per-photo basis, instead of granting access to your entire photo library. Just choose "Select Photos" instead of "Allow Access to All Photos" when prompted.
To change your photo permissions, go to your iOS device settings, select the Aura app and select None/Selected Photos/All Photos.
You can install and access the app without granting it any access rights to your photos. This will still allow you to set up and control the frame via the app. If you want to add photos from your device photo library, however, the app will request permission to access your photo library and to display your photos. This is necessary so you can see and select the photos that you want to send to your frame.
If you don't want to grant the Aura app photo access permission, photos can still be added to your frame via:
- Aura's Google Photos Integration
- Aura's Web Uploader
- Share Sheet
- Other invited frame members that have accepted the permissions on their device
3) Optional: Smart Suggestions
By default, the Aura app will offer 'Smart Suggestions' to help you find the best and most relevant photos to display on your frame. In order to offer these recommendations, the Aura app will collect and upload so-called 'metadata' about your device's photo library to the cloud. If you turn off Smart Suggestions, Aura will only consider metadata from those selected photos that you actually add to your frame.
How to turn off Smart Suggestions:
- Toggle the 'Smart Suggestions' switch to OFF during the initial app setup, or:
- Turn it off at any time by using the 'View Account' menu in your Aura app.
4) Google Photos Integration
This FAQ explains our Google Photos integration that allows you to easily send your photos from Google Photos to your frame.
In order to use this integration, users will have to grant the Aura app access to their Google Photos account. However, we will only save those photos to our secure servers that you are selecting for your frame.
Any photos that you upload to your frame - via a smart device, the web uploader or Google Photos - are stored securely on your device, on Aura's cloud servers and on your Aura frame. They are never shared with any third parties, or with other Aura users without your permission.
Aura uploads and stores your photos in a secure cloud database, powered by Amazon Web Services (AWS). In addition, Aura uses the AES-256 advanced encryption industry standard to protect your photos during transfer. Your photos will also be stored locally on your frame, and your frame will sync with our cloud database regularly to ensure photos you add or remove from your frame in the app are removed or added to the frame. If you would like to delete your Aura account and data, please contact Aura Customer Care.
|Note: although any uploaded photos are stored in our secure cloud database, we recommend that you also back up your photos separately. Aura does not specifically offer a backup service so we can't accept any responsibility for lost photos.|
6) Summary: permissions and reasons we may ask for them
In addition to the above described photo access permissions (which are also listed in this table), the Aura app may use the following permissions in certain situations:
|Bluetooth||Required for the initial frame setup (to establish the WiFi connection)|
|Location||Android requires this app permission in order to offer Bluetooth support|
|Camera||Used for adding your profile photos and for scanning the Gift Code|
|Photo Library||As described in this article|
|Notifications||Used for the 'reactions' feature, Family Sharing, the app's 'Activity' stream and Smart Suggestions|
|Contacts||Used for Family Sharing (we will never upload all your contacts to our servers)|