Aura uses a special algorithm to display the photos that have been added to a frame. It is normal that some photos are displayed more often than others, since the frame is trying to equally share "moments" rather than "photos".
Example: if you uploaded 10 photos from one event but only 2 photos from another event, the frame will try to balance both events by showing the 2 photos more often.
If you feel that any of the photos that you had uploaded to the frame (via the Aura App) are NEVER displayed, even though you can see them in your Aura app please try the following:
- Tap on the photo in the Aura app and tap SHOW NOW
- This should result in your seeing the photo on your physical frame
If you continue to have an issue with the photo not showing on the physical frame, please contact Aura Customer Care and provide:
- The email address that is linked to your Aura Account
- The frame's serial number which you can find in your App (= tap on the frame and enter the "Frame Settings" menu in the top right corner. Scroll down to the bottom.