If the network you are using requires you to view or interact with a web page in order to access the internet (captive portal), you can connect your Aura to this network using the Aura app if you have an iOS device. At this time, the Android version of our app does not support WiFi setup through a captive portal.

However, once you connect the frame to the internet using an iOS device, an Android device can be used to run the Aura app, but any actions to change the network name, password and such again will require an iOS device.

Here is how you connect your frame to WiFi using a captive portal:

Please note: If it's your first time setting up a frame, you will need to download the Aura app, create an account and follow the steps to "Set Up A New Frame". If you already own or contribute to a frame but want to set up a new frame, open the Aura app and tap the "+ New Frame" button at the bottom of the home page.

• Remove the frame from the box and plug it in. A four digit code will appear on the frames display.
  
  

• Open the Aura app and select the option to “Set Up A New Frame”.
  
  

• Tap “It’s plugged in”.
  
  

• Next, make sure the 4-digit code displayed on the app matches the code displayed on the frame's display. Tap “Next”.
  
  

• Tap “Connect Now” and select the correct WiFi network. 
  
  

• On your Aura frame's display a screen will appear that says: “The network X uses a captive portal webpage to limit access to the internet. Please use the Aura app to perform additional setup.” In the Aura app you will see text that says: “Your WiFi network requires you to complete a captive portal web page. Use the app to navigate the webpage on the frame", tap “OK”.
  
  

You will now need to use the Aura app to control the cursor on your frame display

• On your Aura frame display you will see a web browser with instructions to connect to the internet.  At the same time, your Aura app will now turn into a grey touchpad, that allows you to control the cursor on the Aura frame so you can input the password information and establish the connection:          
  
  

• Step 1: Move your index finger on the grey square (in the app) to move the cursor on your frame to the "password" field

• Step 2: Tap on the grey square once, to confirm that you want to type in the password. Then, use the text field in the app to type in the password 
  
  
• Step 3: Once the password has been entered, move your index finger on the grey square again to move the cursor on your frame to "LOGIN". Tap to confirm.
  
  

Proceed using the Aura app to complete the setup

• Next, you will be asked to name your frame and confirm with the “Okay” button. 
  
  

• Invite family members to your frame or skip this step. 
  
  

• Decide whether you wish to enable notifications (e.g. when somebody likes your photos etc) or not.
  
  

• Click “Let’s Go”.

If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.