Aura Frames require a constant 2.4GHz WiFi connection in order operate. This article answers the most common questions about this topic.
1) Why does Aura only use a 2.4 GHz network?
The 2.4 GHz standard is supported by most home networks since it consumes less power and also extends over a broader range, thus allowing our frames to operate more reliably.
2) How do I know if my router supports 802.11n 2.4 GHz?
Most residential routers support the 802.11n GHz band but you can verify this in your router manual or on the manufacturer's website. The manufacturer information will also indicate if your router is single (supporting 2.4 GHz or 5 GHz) or dual band (supporting both frequencies).
A dual band router may broadcast two separate networks (that you can see with your device) or it may only broadcast one network for both bands.
3) How do I know what frequency my network is on?
Often, in the WiFi settings of your smart device, the Network Name (SSID) may indicate what frequency the network is on. The name may include "2.4 GHz, 2.4, 24G, 24" e.g.
If you use an Android device, you can see the frequency in your WiFi Settings (tap on the network) but this is not possible on iOS devices
To determine the frequency of SSIDs that have been renamed "Guest" or other, you will need to log in to your router's settings. Your Internet Service Provider (ISP) will be able to advise how if you need help
4) What can I do if my router is dual band?
If your router is dual band and broadcasting a single network (and Network Name) for the 2.4 GHz and 5 GHz bands, you may need to access your router settings to split the bands and give them separate names (e.g. "Network 2.4" vs "Network 5") to make it more easy for your Aura Frame to connect to the same 2.4 GHz band. You will find more information in your router manual.