If you have recently updated your Apple device (with the new iOS 14 Operating System), you may get directed to the following message when you open your Aura App:
This is because the iOS update has erased your previously given App permissions.
To restore the required Aura App permission please do the following:
- Tap on the yellow "Open Settings" button
- You will now be redirected to your Apple device settings menu
- Change "Allow Aura to Access PHOTOS" so that the App can once again access your photos
| Note: this access permission is not different to the one you had already granted when you first set up your Aura app and Aura account. It is necessary for the app to function and you can find more information about our photo privacy guidelines in this support article. |