Customers based in the United States can order their Aura frames directly from our own auraframes.com website. If you want to buy multiple frames in the same order but ship them to different US addresses, you can use our multi-ship option. 

Multiship does not allow the use of discount codes or the addition of gift bags.

If either is needed, please place individual orders on auraframes.com

How does 'Multiship' work? 

Rather than submitting separate auraframes.com orders, you can simply place one order for multiple frames but still send them to different addresses.

In order to give you a good overview of the different shipments, Aura will send the following to the email address that was used to submit the order: 

• one order confirmation email that lists all frames.
• separate shipping confirmation emails for each shipment going to a different address. 

Submitting your multi-ship order:

• Visit auraframes.com and use "Shop Now" to select the products that you want to order.
  
  
• Once you have selected your products, confirm with the yellow "Checkout" button. 
  
  
  
  
• Don't input your email address or shipping address but instead select "Want to ship to multiple addresses?"
  
  
  
  

  Note: unfortunately we are unable to offer the "This is a gift" option (= adding a physical gift note) when you ship to different addresses. However, each frame will still come in a gift-ready beautiful box without any price information. You can also personalize each Gift frame as described in this article.

  
  
• By default, the page will initially create one address line per frame model which you can then modify by adding additional address lines:
  
  
  
  
• IMPORTANT: We recommend you create one address line for each shipped frame, even if some frames were to go to the same address. This is to:
  
  
  • • a) benefit from any auto-applied promotions that may be available at the time of your order.
      
      
    • b) avoid any delays if individual frames may be on backorder (we can then still ship available frames straight away).
      
      
• To do so, click on "Add address", then select "New address" to input the first US shipping address: 
  
     
  
  
• Next, change the quantity to '1' (= one address line per frame that you want to ship)
  
  
  
• To add the next shipping address for this particular frame model, simply click on the blue "Add new address" button (1) to create - and update - a new address line (2) for this particular frame model:
  
  
  
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• Once you have created ONE address line for each individual frame you can continue to the final summary.
  
  
  
  
  

  Note: Be sure to double-check the quantity value for each frame and the desired address line.

• The final summary will summarise your order (displayed by shipping address) and allow you to select the best shipping option for each shipment. Once done, click on Checkout:
  
  
  
  
• The "Checkout" page will summarise your individual shipments (listed in the top right corner) and ask you to input your billing address before you "continue to payment".
  
  
  
  
• All tax calculations are completed during checkout, you may receive an automatic refund for any variances based on the shipping locations.  Taxes are calculated by Avalara, our tax solution provider.

• DONE! We will now ship the frames to the different addresses and you'll receive a shipping confirmation email for each separate shipment, including a tracking link and additional information.