Two Year Manufacturing Warranty
All Aura Home, Inc. products are protected by a two-year warranty that covers any manufacturing or device defects. This warranty does not cover issues caused by accident, negligence, misuse, or normal wear and tear. We reserve the right to request proof of purchase and to limit warranty coverage to the country where the original purchase was made. The statutory minimum legal guarantee period of two years applies regardless of this warranty period, and territorial restrictions shall not limit rights under applicable EU consumer protection laws and regulations. This warranty applies to products purchased directly from Aura Home, Inc. (including on Amazon.de) as well as those purchased from one of our authorized resellers.
If you encounter any issues while your frame is under or out of warranty, we encourage you to visit our 24/7 Online Help Center. If your query cannot be resolved through our Help Center resources, please contact us for help via https://auraframes.com/help-request or help@auraframes.com..
Please include:
- The email that you use with your Aura Frames account
- The frame's serial number (FAQ: Finding your frame's serial number).
If we are unable to resolve the issue, we will gladly guide you through the steps to create a warranty claim and return your defective frame. Once we receive the faulty item, we will inspect its condition to determine whether to issue a refund or replace the frame.
If your frame needs replacing but the exact model is no longer available, we will offer you a similar or better model as a replacement. All replacement frames are new or equivalent in terms of performance and reliability. Your replaced frame remains covered by the warranty for the remainder of the original warranty period.
Since your photos are stored in the Aura Cloud, we’ll do our best to help you restore your photos and frame members from the original frame to a replacement frame.
AVAILABLE REMEDIES
If your product does not conform to the contract of sale, you have the right to choose between repair and replacement, unless your chosen remedy is impossible or disproportionate. Due to the integrated design of our digital frames, component-level repair of the core display unit may not restore the product to its original conformity, and otherwise makes it impossible to repair. BECAUSE A REPAIR IS NOT TECHNICALLY POSSIBLE, WE OFFER A REPLACEMENT UNIT OF EQUIVALENT OR SUPERIOR PERFORMANCE AS AN ALTERNATIVE REMEDY. If you choose to replace your product, the legal guarantee is extended by 12 months from the date of delivery of the replacement goods.
External power supplies are available to both professional repairers and end users.
NOTHING IN THIS WARRANTY POLICY LIMITS OR EXCLUDES ANY RIGHTS YOU HAVE UNDER APPLICABLE EU CONSUMER PROTECTION LAWS AND REGULATIONS. WHERE ANY PROVISION OF THIS POLICY CONFLICTS WITH THOSE RIGHTS, YOUR STATUTORY RIGHTS PREVAIL.