Aura Help Center

Troubleshooting

Warranty, Returns & Privacy

Top Questions

How do I turn on the frame?

You just received your new Aura and took it out of its gift box. Now what? See how easy it is to go from the box to powering on your frame in this short video. Take your Aura and its included powe... VIEW MORE

How do I put the frame on its stand?

Just getting started? Check out this quick video on how to display your Aura using its custom stand. On the back of the frame you will see two rectangular rubber pads. Select which orientation you... VIEW MORE

How do I set up the frame?

Watch this video to see just how easy Aura is to set up and enjoy! Step by step instructions from the moment you take your frame out of the box, connecting it to WiFi, editing slideshow intervals,... VIEW MORE

How do I get started?

The first step is to download the Aura App from the Apple App Store or the Google Play Store. It should come up first when you search "aura frame". Once you download the app and create ... VIEW MORE

How do I add photos to my frame?

To add photos to your frame, you can select individual photos from the Camera Roll, Album and People section in the Aura App. To do this open the app and click into Camera Roll, Albums or People an... VIEW MORE

How do I remove photos from my frame?

To remove photos from your Aura Frame please open the app. Here you will see 4 square boxes each containing various photos. The bottom right hand side box titled "Selected" is where all t... VIEW MORE

How do I change the speed at which photos are displayed on my frame?

Part of what makes Aura special is that it takes cues from its environment and will change photos based on its surroundings. This means the frame is able to strike the right balance between surpris... VIEW MORE

How do I invite others to add photos to my frame?

To invite others to your frame, simply open the Aura App and click the "Settings" icon on the top right. Here you will see "Invite Family Member." Select one of your contacts or... VIEW MORE

My frame appears to have switched off. What should I do?

It sounds like the frame temporarily lost power or WiFi connection. Please try unplugging and replugging your frame which will help the frame reboot and function correctly. If this doesn’t work, or... VIEW MORE

How do the sensors work?

Watch how Aura automatically adjusts to its surroundings in this video about how the frame's sensors work. Aura uses light, motion, and proximity sensors to automatically adjust its brightness and... VIEW MORE

How do I use gesture control?

Watch our short video to see Aura's gesture control in action, plus learn tips on how to change photos on your frame with the wave of a hand. Wave your hand from right to left to advance a photo a... VIEW MORE

Helpful Videos

How do I put the frame on it's stand?

Just getting started? Check out this quick video on how to display your Aura using its custom stand.

How do the sensors work?

Watch how Aura automatically adjusts to its surroundings in this video about how the frame's sensors work.

How do I turn on the frame?

You just received your new Aura and took it out of its gift box. Now what? See how easy it is to go from the box to powering on your frame in this short video.

How do I use gesture control?

Watch our short video to see Aura's gesture control in action, plus learn tips on how to change photos on your frame with the wave of a hand.