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Setting up Your Aura Frame
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Categories
Help Center
Manage Photos & Videos
Learn how to add, edit & remove photos & videos using the Aura app, web uploader or Google Photos
Frame Setup
Get help setting up your new frame or creating an Aura account
Product Information
Browse frequently asked questions about Aura Frames.
Frequently asked questions
Photo / Video Access and Privacy
Adding photos from a computer to a frame
How do I add & remove albums on my frame?
Where to enter the 4-digit Code
Aura’s Privacy and Data Collection Practices
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