Aura does not sell any frame spare parts, but if you need a replacement stand or power cable, you can submit a support request, and we will see if we can help!
Please contact Customer Care and provide the following information:
- Explain which part you need
- Let us know why you need a replacement
- Your phone number
- Your address details
- Your frame's serial number*
*You can find the serial number in your frame settings, if the frame has been connected to your WiFi network before:
- Open the Aura app, click on the three lines in the top left corner
- Ensure the checkmark is on the frame for which you need the part
- Tap on the settings icon in the top right corner of the screen
- Once you're in Frame settings, scroll down to the bottom of the page
The serial number has the following format: (e.g. A01-00000123)
Our team will review your request and get back to you!