Applies to orders placed on any Aura website. For Amazon or retail purchases, contact the place of purchase directly.
You have 30 minutes after placing your order to edit your shipping address, add a promotion code you forgot to apply, or cancel your order.
To edit your address, add a promo code or cancel, use either of these options:
- Select Edit order on the order confirmation page you see right after checkout. Scroll down past the short survey to Need to make changes? to find it on mobile.
- Go to your auraframes.com account and Edit order. Log in at login.auraframes.com, or select the login icon at the top of auraframes.com. This is separate from the account you use in the Aura app.
In Edit your order, choose Change shipping address, Add a discount code or Cancel order, then select Confirm changes. A timer shows how much time you have left.
Need a different change? To change something else, like the frame model or color, your gift note, or if your payment method doesn't allow edits, cancel your order at auraframes.com/purchases or auraframes.eu/purchases within 30 minutes and place a new one. You can also use that page to cancel for any reason during the 30 minutes.
Billing address: If your order was placed successfully, there's no need to update or correct your billing address.
After 30 minutes, we're already preparing your order, so it can't be changed or canceled. You still have options:
- Don't want the order? Once it arrives, you can return it for a full refund under our 90-Day Happiness Guarantee. See "Aura's Return Policy"
- Entered the wrong address? If the address is invalid or undeliverable, the package comes back to us and we'll refund you once we receive it. If it can't be recovered, contact our Customer Care team with the details, and we'll see what we can do to help.