To switch to a different model or color, return your frame for a refund and place a new order for the frame of your choice. Start your return at the Return Center (EU) within 90 days of purchase. See Aura's Return Policy.
Arrived damaged or not working? Please don't start a return. Contact our Customer Care team instead, and we'll work with you on a replacement.
Amazon or retail purchases: Contact the store where the order was placed.
Please note: Your return will be refunded at the price paid and your new purchase will be charged at the current price of the new frame.