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Troubleshooting & Support
Find solutions to common issues with your frame, app or account
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Aura Help Centre
Troubleshooting & Support
Wi-Fi & Connection Issues
Previously Connected Frame Showing “Connected – Please Add Photos”
Loss of WiFi Connection
Issues with Bluetooth
2.4GHz vs 5GHz WiFi Connection
System Status
Aura Frames: Systems Status
Reset & Recovery
Resetting your Aura Frame (Video)
Finding your Aura Frame's Serial Number
Frame Troubleshooting
On Screen System Messages
App & Sync Issues
My app or frame doesn't show all photos or videos
Frame displaying photos / videos that I never added
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