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CURRENT STATUS: OUTAGE RESOLVED (6/4/24) Starting yesterday afternoon (6/3/2024), we experienced a limited outage with our cloud service provider, temporarily disrupting frame connections, and as a result, their ability to display photos. This has now been resolved and no action is required apart from leaving the frame plugged into power. At this time we expect all affected customers to: 1) Have regained access to their Aura Frames account and app 2) See their original photos on their frames again (if the frame had not been manually reset by the user) If your frame or app is not working at this time, or if you manually reset your frame during the outage, please reach out to our customer care team and let us know what you currently see on your frame and in the Aura Frames app. Please accept our sincere apologies for this very rare, and inconvenient, disruption. |
Note: if your Aura Frame or Aura Frames app directed you to this page, it is possible that we are carrying out maintenance work or that we have a temporary service degradation or outage, and we will soon share updates here.
In the meantime:
- Please simply keep your frame plugged in
- Do not reset or delete your account or frame
- Check this page for further updates
- Contact us if the issue has not been resolved with 24 hours
Outages and service degradations are extremely rare and frames usually regain full functionality within 24 hours. No content should be lost and your account and frames remain safe at all times.