CURRENT STATUS: ALL SYSTEMS WORKING If a message about an outage or disruption appears on your screen, please wait 60 minutes and then check this FAQ again for updates. |
If your Aura Frame or Aura Frames App Directed you Here:
We may be undergoing maintenance or experiencing a temporary service disruption. Rest assured, our team is already investigating and addressing the issue. Updates will be posted here shortly.
Service disruptions are extremely rare, and most frames automatically regain full functionality within 24 hours. Please note that your account, frames, and photos remain completely safe during this time.
What You Should Do:
- Do not reset or delete your account or frame, and avoid logging out of your account.
- Keep your frame plugged in and powered on.
- Check this page periodically for further updates.
- If the issue persists after 24 hours, contact our support team.
Important Notes:
- Sending multiple support requests may slow down our response time.
- We are committed to resolving this as quickly as possible and will keep you updated here.
Thank you for your patience!