The free Aura Frames App is required to connect your new frame and to upload new images, invite other frame members or control the settings. More information about Aura Technical Requirements can be found HERE.
iPhone & iPad
Download the Aura app from the App Store by searching the term "Aura Frame." The app will only work if you have an Apple device that runs iOS 9+ or higher. Supported Devices include: iPhone 4S and above iPad 3rd Generation and above iPod Touch 5th Generation and above.
If you're trying to download the Aura app on an iPad and it's not showing up when you search "Aura Frame" in the App Store, you may need to adjust the search settings. You'll see a search field at the top of the App Store called "devices." Here you need to uncheck "iPad Only" and select "iPhone Only."
Android devices can download the Aura app from the Google Play Store by searching the term "aura frame" The app will only work if you have an Android device running on Kitkat (4.4) or higher. Please note that in order to successfully set up a frame the Android device must have Bluetooth LE capabilities.
If you require further assistance please don't hesitate to submit a request.