I'm having trouble logging into my Aura account.

First, enter your email and tap "Get Started." If you already have an Aura account, click on the text below to login. Also double check the email address you are entering is correct (no typos!). If you're still unable to log in, follow the steps below to reset your password.

  1. Tap "Forgot Password," and enter your email address.
  2. Check your inbox for an email from us. Please note the email could take a few minutes to arrive.
  3. Open the email, and click the "Reset Password" button in the email.
  4. Enter a new password, and click "Update Password." Tip: make sure your password is strong enough by choosing one that is longer than 8 characters, includes numbers and symbols, and has upper and lower case letters!
  5. Go back into the Aura app, enter your email and your new password to sign in.

If you require further assistance please don't hesitate to contact Aura's Customer Support by emailing help@auraframes.com or calling 646-630-7237.

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