If you’re having trouble logging into your account, you can use the Aura App to reset your account password:
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Open the Aura App
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Select "Sign In" and click "Forgot Password" under where is says "Password"
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Enter your email address carefully before tapping "Reset" (Please avoid tapping the reset button multiple times otherwise you will see 'invalid tokens' when trying to reset you password)
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Check your inbox for an email from Aura titled "Reset password instructions" which will contain a link to reset your password (Please note that receiving the email can take up to 2 minutes). Please check your spam folder if you don't receive the email within 15 minutes.
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Tap on the link in the email to create a new password. Your password won’t change until you open the link in the email and change it.
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Once your password has been changed successfully, please log into your Aura Account using your email address and new password.