Aura offers two different Photo Order modes to give you some control over the order in which the frame will display your uploaded photos. This article explains the different modes, how you can change them and also answers common questions.
What are the different photo order modes?
SHUFFLE
In Shuffle mode, all photos are shuffled together in a randomized order but any recently added photos will always be shown right away. To continue to be surprised by new photos displaying on your frame, we recommend you keep adding photos and invite more family and friends to be a member of your frame so they can send photos directly to your frame.
CHRONOLOGICAL
Chronological order shows all added photos by the date they were taken, oldest first. The photos will be shown in a loop that restarts once the frame has reached the photo with the most recent date.
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Note: When new photos are added, they are not shown immediately. They are simply placed into the correct spot in the slideshow and will come up at the appropriate time. |
How to change the photo order mode?
Use the Aura Frames app to select the frame. Then, tap on the settings icon 
in the top right corner. You can now select "Shuffle" or "Chronological" mode:
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When you change the photo order mode, it can take up to 15 minutes for the change to take effect since the frame may complete its current photo loop first. Changing the photo order, will also affect the Carver frame model's "Intelligent Pairing" feature algorithm. |
Common Questions:
1. (Shuffle Mode) Why are my photos repeatedly displayed in the same sequence?
Photos are shuffled once or twice a day, so the same photo loop may be repeated a few times if you only have a small number of photos uploaded to the frame and if you are using a fast slideshow speed.
2. (Shuffle Mode) Why are some photos displayed more often?
Aura's shuffle algorithm uses image timestamps to identify different events in your slideshow. This enables Aura to give different memories equal prominence in your slideshow.
Example: If you uploaded 100 images linked to Date X and 10 images linked to Date Y, the frame will show the 10 images more frequently to give the two memories a similar prominence.
3. (Chronological Mode) Why aren't my new photos displayed immediately?
When new photos are added, they are not shown immediately. They are simply placed into the correct spot in the slideshow and will come up at the appropriate time.
4. (Chronological Mode) My photos are not in the right time order.
Chronological order relies on your photos' metadata which may not always be correct, especially if your photos have been exported from another device or camera. If you discover that the dates are indeed incorrect, you can edit the dates using the Aura Frames app.
- Open your frame's "Activity" or "Photos" section and tap on the photo twice.
- You should now see the metadata screen which shows the "Taken" date.
- Tap on the pencil icon and select a new date.
- Once saved, the frame will use this data to find the right place in the chronological slideshow order.
If the information in this article hasn't answered your question, please submit a detailed support request and Aura's Customer Care Team will help.