During your frame's initial setup and connection to WiFi, Bluetooth is temporarily required in order to send the WiFi credentials from your phone to your frame.

This occurs at the step in your app where the 4-digit code displayed on your frame, is simultaneously displayed in your app. When the numbers match, the frame and the device are paired and now ready to set up a connection to your WiFi. 

note: Once the frame has been connected to your WiFi network, Bluetooth will no longer be required.

If you are using an iOS device: 

It may look like Bluetooth is turned 'on' under the general settings on your phone, but additional steps may be required to allow specific permissions for the Aura app to access your Bluetooth.

Follow the steps below to ensure your Bluetooth permissions are set correctly:

1. Exit the Aura App.

2. Locate the Settings app on your iOS device.

3. Scroll to where you see 'Privacy', tap here (1).

4. Scroll to where you see 'Bluetooth', tap here (2).

5. Ensure the Aura app is toggled to green (3).
   
   
   
   

6. Go back to your general Settings and scroll to the top.

7. Ensure the third option down 'Bluetooth' displays 'on' to the right.
   
   
   
   

8. Next, open the Aura app and proceed with connecting your frame to WiFi.
   
   

If you are using an Android device: 

Android devices require Location permissions to be - at least temporarily - granted in order to use Bluetooth in conjunction with the Aura app.

Turn on Location on your Android device: 

1. Open your Android phone’s Settings  app  

2. Find the Location menu 

   • Depending on your device, it may be part of the "Biometrics & Security" , "Security & Location" or the "Connections" menu 

   • You can also search for "Location" in your device's Settings menu 

3. Ensure Location is set to ON
   

Turn on Location in the Aura app:  

1. Stay in your Android phone's Settings  app

2. Go to the App Permissions menu  

3. Find the Aura app and ensure that you have given this app Location permission 
   

note: As of the latest operating system for Android, Android 12, you will not need location turned on to access Bluetooth via the Aura app

If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.