Aura Frames require a constant 2.4GHz (also known as 802.11 b/g/n) WiFi connection in order to operate. This standard is supported by 99% of routers and our article answers the most common questions about this topic.
1) Why does Aura only use a 2.4GHz (802.11 b/g/n) network?
The 2.4GHz standard is supported by 99% of home networks. Aura Frames use it because it consumes less power and also extends over a broader range, thus allowing our frames to operate more reliably in various locations.
2) How do I know if my router supports 2.4GHz?
Most residential routers, including 5G Home WiFi routers, support the the 2.4GHz (802.11 b/g/n) bandwidth but you can verify this in your router manual or on the manufacturer's website. The manufacturer information will also indicate if your router is single, supporting 2.4GHz (802.11 b/g/n) or 5GHz (802.11 ac) or dual band (supporting both frequencies simultaneously).
A dual band router may broadcast two separate networks (that you can see with your device) or it may only broadcast one network for both bands.
3) How do I know what frequency my network is on?
Often, in the WiFi settings of your smart device, the Network Name (SSID) may indicate what frequency the network is on. The name may include "2.4GHz, 2.4, 24G, 24" e.g.
If you use an Android or Google device, you may be able to see the frequency in your WiFi Settings (tap on the network) but this is not possible on iOS devices
To determine the frequency of SSIDs that have been renamed "Guest" or other, you will need to log in to your router's settings. Your Internet Service Provider (ISP) will be able to advise how, if you need help
4) What can I do if my router is dual band?
Dual band is actually the most common router configuration and should not cause any problems with your Aura frame setup and connection.
In rare cases, you may experience problems if the router was configured to separate those bands, thus creating separate 2.4GHz and a 5GHz networks with their own names (e.g. "My 2.4GHz network" and "My 5GHz network") and/or passwords.
If your router is set up this way, please ensure your device is connected to the 2.4GHz network before connecting your frame.
If you do not see the 2.4GHz bandwidth to connect to, you may need to simply reboot your router and try again.
5) What can I do if I have 5G Home WiFi?
All current 5G Home WiFi routers support 2.4GHz WiFi networks. You can verify this by reading through your routers user manual, or by contacting your ISP. This includes AT&T, Comcast, and Verizon.
In some cases, you may need to enable the 2.4GHz bandwidth. Again, please read through your routers user manual or contact your ISP for further instructions. Router user manual can often be found online through your ISP's website.