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What is your query about?

Please include the important frame serial number (format: A01-00000001), error messages, screenshots and photos of the frame so we can help you faster!

Your name so we know who we are helping

IMPORTANT if we need to troubleshoot. Can be found on the original Aura box, or in the settings menu of your Aura App (Example 11-digit serial number: A01-00000123)

If your query is related to an Auraframes.com or Amazon Shop order, please include your order number.

Please select the topic that best matches your request

Please select your country so we can direct your request to the right team

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