| Extended Returns Information : For the 2020 holiday season, items that are eligible for return from our "Aura Official" Amazon.co.uk store and are shipped between 1 October and 31 December can be returned until 31 January 2021. |
Aura offer a 30-day returns period for all frames purchased from our Amazon.ca store, and a 1-Year Manufacturing Warranty for all Aura frames.
To request a refund or exchange, please go to your Amazon.ca account, access the "Returns Center" and select "View Orders". You should now find your Amazon order and be able to select "Return or Replace Item". Once you have entered the reason for your return, you will be sent a pre-paid returns label for your frame.
Note: In the event that you receive a damaged frame or an incorrect product, please also use the Amazon "Returns Center" mentioned above.