ca.auraframes.com uses Amazon Fulfilment to offer FREE standard shipping within Canada, based on Aura's discretion.
ca.auraframes.com does not currently support shipments to hotels/temporary housing or P.O. Boxes. Products sold on our Canadian website are not available for international delivery and we do not ship to freight forwarder addresses or resellers.
ABOUT YOUR SHIPMENT
In-stock products usually ship the same day (Mon - Fri) and you will receive a shipping confirmation from Amazon Fulfilment once your Aura frame is on the way to your address.
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Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.
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Incomplete or incorrect billing information may result in a processing delay.
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If your shipping information differs from your billing information, your order may also be delayed for verification.
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Shipping charges (if applicable) are determined by the subtotal of your order.
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Shipping methods, times and their accompanying charges are displayed in checkout at the time of your order.
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Shipping methods and their accompanying charges also appear in your order confirmation email.
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It is your responsibility to be available to receive this shipment at the ship-to address specified in your order details.
ORDER CONFIRMATION EMAIL
To ensure your order was successfully place, please check your email account for the order confirmation from Aura. Be sure to check your spam/junk folders.
TRACKING
Once your order ships from the Amazon warehouse, you will receive another email with a link to your tracking number. The tracking number may not be traceable until after midnight of the day it was shipped.
CHANGING YOUR ORDER
| Please check your order before you submit it. Once an order has been placed, you only have a 30 minute window to cancel it as explained in this FAQ. |
After this time window, you'll have to return it (free of charge) upon delivery. This way we can offer our customers fast shipping times, particularly when it comes to important dates like Christmas and Mother's Day.