Aura's Carver, Buddy, and Gallerie (Costco-exclusive) frame models are designed with landscape-optimized (wide) screens and offer a unique feature called "Photo Match." By default, this feature is activated to dynamically pair two portrait photos side by side, maximizing the use of the expansive landscape display. Please note that the pairing of photos is done randomly to create delightful combinations. Unfortunately, manual selection of paired photos is not supported. This behavior remains consistent regardless of whether the frame is set to shuffle or chronological mode.
Deactivating "Photo Match"
If you don't want your Carver / Gallerie frame to always display two portrait photos together, you can disable this feature:
- Open the Aura app and on the app homepage tap on your frame
- Then, tap on the settings menu in the top right corner
- You can now turn "Photo Match" to OFF
Since the frame will first finish the current slide show (= going through all photos), it can take a while until the change takes place. Force-closing the app can help speed up the process.
Your frame will now stop pairing your portrait photos and they will be displayed in the middle of the frame instead. If you want to manually reposition them, please visit this Support Article for more information.
| Note: Carver and Gallerie frames are optimized for landscape photos so it is perfectly normal that single portrait photos will have black bars on the left and right sides since they cannot fill the entire frame. |
Note: You can also select your preferred background options under settings in the Aura application. Photos will be displayed in the center of your frame with either a black background or a filled background.