What happens to photos already on my frame?
As long as your Aura account remains active and you are a member of a frame, photos and videos that have already been added to your Aura frame will remain visible on the frame, even if you stop using or delete the Aura app.
You can return to the Aura app at any time to access your account and continue managing your photos and frames.
Can I still add new photos?
To add new photos or videos, you need to use the Aura Frames app or web uploader.
If you stop using these tools, no new content will be added to your frame.
What happens to my photos in Aura’s cloud?
Photos shared to Aura frames are stored securely in Aura’s cloud, which allows you and those you invite to share photos from anywhere.
As long as your account remains active, your photos are stored and can be accessed or shared through the Aura app.
Simply stopping use of the Aura app does not remove your photos or videos from Aura's cloud storage. If you’d like to remove your photos please head to: How can I remove Photos & Videos from my Frame?
What happens if I remove a frame or account?
If you remove a frame or leave a frame’s member list:
- You will no longer be able to add or manage photos for that frame
- Photos you previously added will not remain on the frame(s)
- If you delete your Aura account, access to your photos and frames will be removed.
What happens if I delete my Aura account?
When an Aura account is deleted, the photos and videos associated with that account are removed from Aura's cloud servers and from any Aura frames to which they were uploaded.
If you would like to stop using the app while keeping your photos and frames intact, you can simply keep your account active without deleting it.
What happens if Aura’s service changes in the future?
Aura has supported cloud-connected photo sharing since 2016 and continues to invest in the long-term Aura experience.
As Aura introduces new features and improvements, our goal is to maintain the core functionality that allows customers to upload, manage, and enjoy their photos on Aura frames.
In the unlikely event that Aura's ability to provide these services changes significantly, we would aim to provide customers with alternative ways to access and manage their photos.
Summary
- Photos already on your frame will continue to display
- New photos require the Aura app or web uploader
- Photos are stored securely in Aura’s cloud while your account is active
- Access depends on your account and frame membership status