Aura frames are a great way to share and display your memories with loved ones. In most cases, it is required to set up a free, and secure, Aura Frames account in order to set up and manage a frame and to benefit from all the many features. 

1) When do I need an Aura account?

An Aura Account is required in order to:

• Use the Aura Frames app or Web Uploader 
• Set up a new frame (in combination with the Aura Frames app) 
• Upload photos or videos to a frame 
• Prepare a frame with a pre-loaded gift message and photos 
• Control your frame(s) and settings 

You will not require an account if:

• Somebody with an account set it up in your home and you only want to use the basic controls via the Touch Bar. 
• You want to buy it as a gift for somebody special 

2) How do I set up an Aura account?

You can easily set up your account with an email address and a password of your choice when starting the Aura Frames app (auraframes.com/app) or using the Web uploader (app.auraframes.com) for the first time.  Please ensure you verify the confirmation email that we are sending to you as part of the account setup. 

3) How do I change my password?

If you require a password reset, you can do this using the Aura App or the Web Uploader and requesting a password reset email. Please click here to view the step by steps instructions. 

4) How do I change my account's email address?

Once you have logged into the Aura Frames app, you can tap on the "A" icon in the top left corner:

Next, select the "view account" option underneath your name

Finally, tap on the email field to change or edit it. Be sure to hit "Save" at the top right corner. Important: you will need access to the new email address in order to control this account moving forward. 

5) How do I log out of my account?

If you want to log out of your account, please read the following FAQ to follow the steps: Logging out of the Aura app

6) How can I delete my Aura Account? 

If you no longer wish to use your Aura frame or if you want to delete your Aura account for any other reason, please follow the steps in this FAQ: Deleting your Aura account