Important Notice: Your photos & videos are always safe and secure. In the event of a service interruption, please stand by—our team is actively working to restore full functionality. It may take up to an hour to post the initial update here regarding any technical issues or interruptions.

Note: If your Aura Frame or Aura Frames app directed you to this page, we may be performing maintenance or experiencing a temporary service issue. Check here periodically for updates. Please rest assured, any impacts are temporary, and your photos are safe.

While we work on resolving any issues, updates will be posted here as soon as possible. It may take a short time to provide the first update across all communication channels, including our website, help center, and automated responses.

In the meantime:

• Do not reset or delete your account or frame, do not log out of your account 
• Please simply keep your frame plugged in 
• Check this page for further updates
• Contact us if the issue has not been resolved with 24 hours 

Outages and service degradations are extremely rare and frames usually regain full functionality within 24 hours. No content should be lost and your account and frames remain safe at all times.