Aura Help Centre
How can we help?
Email our team
Email our team
We typically respond within 4-8 business hours. Meet our team HERE.Categories
Help Centre
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Orders & Delivery
Everything you need to know about orders, delivery, warranty & returns -
Manage Photos & Videos
Learn how to add, edit & remove photos & videos using the Aura app, web uploader or Google Photos -
Troubleshooting
Information and support on issues with your account, app or frame. -
Frame Setup
Get help setting up your new frame or creating an Aura account -
Aura as a Gift
Information about giving or receiving Aura, including Aura Gift Setup -
Product Information
Browse frequently asked questions about Aura Frames.