Aura Help Centre

Aura Customer Care is here to help.


Gift Setup
Frame Setup
Online User Manual
Privacy

Categories

Shipping & orders

Everything you need to know about orders, delivery, warranty and returns

Gifting Aura

Learn all about giving an Aura frame (and easy Gift Setup), plus tips for giftees.

Getting all set up

From creating an Aura account to setting up your frame in no time.

Troubleshooting

All the things you need to solve any issue, from app and account to physical frame.

File Upload

And videos too! Learn how to add and edit all kinds of content on your phone or desktop.

More FAQs

Still have questions not covered on this page? Check out more answers here.