Aura offer a 30-day returns period for all frames purchased from our "Aura Official" Amazon.co.uk store, and a 1-Year Manufacturing Warranty for all Aura frames.
If you are not happy with your Aura, you can send it back to us for a full refund within 30-days of the purchase date - no questions asked. The frame hardware is protected by a one-year manufacturing warranty. We handle each case on an individual basis, so if you encounter an issue outside of this window we will work with you to resolve the problem : )
To request a refund or exchange, please go to your Amazon.co.uk account, access the "Returns Center" and select "View Orders". You should now find your Amazon order and be able to select "Return or Replace Item". Once you have entered the reason for your return, you will be sent a pre-paid returns label for your frame.
|Note: In the event that you receive a damaged frame or an incorrect product, you can use the Amazon "Returns Center" to request a replacement product. You will then be sent a returns label to return you original frame.|