Aura offer a 30-day returns period for all frames purchased from our "Aura Official" Amazon.co.uk store, and a 1-Year Manufacturing Warranty for all Aura frames. 

To request a refund or exchange, please go to your Amazon.co.uk account, access the "Returns Center" and select "View Orders". You should now find your Amazon order and be able to select "Return or Replace Item". Once you have entered the reason for your return, you will be sent a pre-paid returns label for your frame. 

Note: In the event that you receive a damaged frame or an incorrect product, you can use the Amazon "Returns Center" as mentioned above.