If you’re having trouble signing in to your Aura account, you can easily reset your password in just a few steps. Follow the instructions below to create a new, secure password and regain access to your account.
Resetting / Changing Your Password
To change your password, click this link from your phone, tablet, or desktop:
https://app.auraframes.com/reset_password
Enter your email address and tap Reset Password.
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Check your inbox for an email with the subject line: "Reset password instructions."
This email will contain a link to reset your password.
The email is sent from Aura Frames (no-reply@auraframes.com) and should arrive within a few minutes.
Check your spam or junk folder if you don't see it.
Tap on the "Reset Password" link in the email to create a new password.
Enter a new, strong password and tap Update Password.
Your password must:
Be at least eight characters long
Include an uppercase letter (A–Z)
Include a lowercase letter (a–z)
Include a number (0–9)
Include a special symbol (such as !, @, #, $, %, etc.)
Your password is now updated.
Troubleshooting
If you have trouble logging in with your new password, make sure you are using the Sign in link (not the Create Account button).
If you submitted multiple password reset requests, please ensure that you click on the most recent password reset email you received or wait 24 hours before trying again to ensure your password reset email is in sync.
Check if a pop-up blocker may be interfering with the link in the password reset email.
Need more help?
If this article hasn't resolved your problem, please submit a detailed support request, and Aura's Customer Care Team will assist you.
Include the email address for the password you’re trying to reset.
If a password reset doesn’t resolve your issue, please let us know any of the following:
Have you ever signed in to the Aura Frames app?
Are you on a new device?
Can you still receive email at your email account address?
Are you the only member of the frame?
If we need the serial number of the frame, is there another member of the frame who can assist you in providing it? Finding your Aura Frame’s Serial Number
Note
If the original owner of your Aura Frame has passed away and you require access to the frame, please contact Aura’s Customer Care Team. Our team will assist you further.