Aura offers two different Photo Order modes to give you some control over the order in which the frame will display your uploaded photos/videos. This article explains the different modes, and how you can change them, and also answers common questions.
Photos and Videos are stored in the Aura Cloud and downloaded to your Aura Frame in batches of several hundred, we refer to this as the “feed”. In order to have a good viewing experience, we recommend uploading over 200 photos/videos for the best functionality.
What are the different photo order modes?
SHUFFLE
In Shuffle mode, all photos are shuffled together in a randomized order, recently added photos will be shown within the next feed. It is perfectly normal that in this mode photos and videos will not shown at an equal frequency. To continue to be surprised by new photos/videos displayed on your frame, we recommend you keep adding items and invite more family and friends to be a member of your frame so they can send photos/videos your frame.
| Note: The shuffle algorithm will work most effectively when you have a few hundred uploaded photos/videos. |
CHRONOLOGICAL
Chronological order shows all added items by the date they were taken, the oldest first. This only applies to your physical frame, the app will not be in Chronological order.The photos/videos will be shown in a chronological loop that restarts once the frame has reached the photo/video with the most recent date.
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Note: When new items are added, they are not shown immediately. Instead, they are placed in chronological order and will play on your frame at the appropriate time. |
How to change the photo order of my photos?
Use the Aura Frames app to select the frame. Then, tap on the settings icon in the top right corner. You can now select "Shuffle" or "Chronological" mode:
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When you change the order mode, it can take up to 15 minutes for the change to take effect since the frame may need its current feed first. Changing the photo order will also affect the Carver frame model's "Photo Match" feature algorithm. |
Common Questions:
1. (Shuffle Mode) Why are my photos/videos repeatedly displayed in the same sequence?
If you feel that the same sequence is being repeated on your frame please try the following:
- Upload more files (we recommend a few hundred for best shuffle performance)
- Use the Aura Frames app to change the photo order to "chronological" before changing it back to "Shuffle".
2. (Chronological Mode) Why aren't my new items displayed immediately?
When new photos are added, they are not shown immediately. They are simply placed into the correct spot in the slideshow and will come up at the appropriate time.
3. (Chronological Mode) My photos/videos are not in the right time order.
Chronological order uses the metadata from a file's EXIF data section if available, which may not always be correct, especially if your photos have been exported from another device or camera. If you discover that the dates are indeed incorrect, you can edit the dates using the Aura Frames app.
- Open your frame's "Activity" or "Photos" section and tap on the photo twice.
- You should now see the metadata screen which shows the Taken date based on the file's EXIF data"
- Tap on the pencil icon and select a new date.
- Once saved, the frame will use this data to find the right place in chronological slideshow order.
You can find more information on how to set your slideshow timing HERE.
We’ve compiled a list of the known behavior of some share options for your reference:
Apple Devices (iOS):
1. Aura App:
When using the Aura App to Add Photos, the Date Taken is generally correct.
2. iOS Share Sheet:
When using the Photos share icon "share sheet," the Date Taken is generally correct.
3. iMessage:
When photos are sent through iMessage, the Date Taken is generally correct.
Note: Saving a photo from iMessage to Apple Photos and then adding it via the Aura App maintains the correct Date Taken.
4. Lightroom Creative Cloud App:
When sharing a photo with the Lightroom Creative Cloud app, the Date Taken is generally correct.
5. Aura Web Portal (Mac):
Dragging and dropping a photo from Photos on your Mac to the Aura Web Portal results in the Date Taken being generally correct.
6. Facebook to Aura Frame:
Saving a photo to Apple Photos from Facebook and then adding it to your Aura Frame may not retain the correct Date Taken. To ensure accuracy, edit the Date Taken for each photo in the Aura App.
Google Photos:
1. Aura App Authorization:
When authorizing your Aura Account to your Google Photos account and adding photos from the Aura App, the Date Taken is generally correct.
2. Google Photos Share Icon:
Using the share icon in Google Photos defaults the Date Taken to the date the photo was added to Aura.
3. Screenshots:
Screenshots, e.g.: from Instagram or text, default to the date the photo is added to Aura.
Whatsapp / Social Messaging:
EXIF data is removed when a photo is sent via Whatsapp. Photos received through Whatsapp will lack EXIF data.
Android:
1. Direct from Device Gallery:
When adding photos directly from the device gallery to the Aura App, the Date Taken is generally correct.
2. Share Sheet:
Using the Android Share Sheet generally defaults to the date taken when the photo was added to Aura.
3. Web Portal (Android):
Dates on the Aura Web Portal (Android) are consistent with the photo's taken date.
iMessage on Android:
Photos sent through iMessage and saved on the camera roll may not retain the received dates. The photo will appear in the gallery based on the month it was originally taken, not when it was sent via iMessage.
Note: The information provided is based on known behaviors as of the last update and may be subject to change with updates to operating systems or applications.
If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.