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Issues with Bluetooth

Last updated 
Bluetooth is only needed when you set up your frame or change its WiFi network. Once your frame is connected to WiFi, Bluetooth will no longer be required.

During your frame's initial setup and connection to WiFi, Bluetooth is temporarily required in order to send the WiFi credentials from your phone to your frame.

This occurs at the step where a 4-digit code is simultaneously displayed on your frame and in your app. When the numbers match, the frame and the device are paired and now ready to set up a connection to your WiFi. 

 

Please follow the troubleshooting steps below if:

  1. You do not see the 4-digit code in the app
  2. Your app continuously shows "Looking for Frame" 
  3. The app shows a "Bluetooth Disabled" message
     

 

If you are using an iOS device: 

It may look like Bluetooth is turned 'on' under the general settings on your phone, but additional steps may be required to allow specific permissions for the Aura app to access your Bluetooth.

Follow the steps below to ensure your Bluetooth permissions are set correctly:

  1. Exit the Aura App.
  2. Locate the Settings app on your iOS device.
  3. Scroll to where you see 'Privacy & Security', tap here (1).
  4. Scroll to where you see 'Bluetooth', tap here (2).
  5. Ensure the Aura app is toggled to green (3).



     
  6. Go back to your general Settings and scroll to the top.
  7. Ensure the third option down 'Bluetooth' displays 'on' to the right.

    mceclip2.png

     
  8. Next, open the Aura app and proceed with connecting your frame to WiFi.

     

If you are using an Android device: 

Android devices may require Location permissions to be - at least temporarily - granted in order to use Bluetooth in conjunction with the Aura app.

Turn on Location on your Android device: 

  1. Open your Android phone’s Settings ⚙️ app  
  2. Find the Location menu 
    • Depending on your device, it may be part of the "Biometrics & Security" , "Security & Location" or the "Connections" menu 
    • You can also search for "Location" in your device's Settings menu 
  3. Ensure Location is set to ON
    mceclip0.png

Turn on Location in the Aura app:  

  1. Stay in your Android phone's Settings ⚙️ app
  2. Go to the App Permissions menu  
  3. Find the Aura app and set both Location and Nearby devices (if you see it) to Allow. If you're offered an option to allow it only to keep the app working, choose the full Allow option instead. 

Note:  For Android 12 and later versions, you will not need location turned on to access Bluetooth via the Aura app.

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