During your frame's initial setup, Bluetooth is temporarily required in order to send the WiFi credentials from your phone to the frame. This is happening at the step where the frame displays a 4-digit number that should also be displayed in your app at the same time. If the numbers match, the frame and the device are paired and ready for the WiFi connection. 

Once the frame has been connected to your WiFi network, Bluetooth will no longer be required.

For iOS devices: 

Although it may look like Bluetooth is turned 'on' under the general settings on your phone, additional steps may be required to allow specific permissions for the Aura app to access your Bluetooth.

Follow the steps below to ensure your Bluetooth permissions are turned on:

1. Exit the Aura App.

2. Locate the Settings app on your iOS device.

3. Scroll to where you see 'Privacy', tap here (1).

4. Scroll to where you see 'Bluetooth', tap here (2).

5. Ensure the Aura app is toggled to green (3).
   
   
   
   

6. Go back to your general Settings and scroll to the top.

7. Ensure the third option down 'Bluetooth' displays 'on' to the right.
   
   
   
   

8. Next, open the Aura app and proceed with connecting your frame to WiFi.
   
   

For Android devices: 

Recent updates to Android affecting Bluetooth LE technology require Location permissions to be - at least temporarily - granted in order to use Bluetooth in conjunction with an app.

Turn on Location on your Android device: 

1. Open your Android phone’s Settings  app  

2. Find the Location menu 

   • Depending on your device, it may be part of the "Biometrics & Security" , "Security & Location" or the "Connections" menu 

   • You can also search for "Location" in your device's Settings menu 

3. Ensure Use location is set to ON
   

Turn on Location in the Aura app:  

1. Stay in your Android phone's Settings  app

2. Go to the App Permissions menu  

3. Find the Aura app and ensure that you have given this app Location permission 
   

If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.