Applies to orders placed on auraframes.com (US).
Your estimated delivery date is the best way to know when to expect your order. You can find your estimated delivery date anytime:
- In your order confirmation email
- In your account: log in at login.auraframes.com, or select the login icon at the top of auraframes.com
- From Aura's 24/7 AI support bot: select the blue Help button at the bottom of the screen and ask about your order. It's connected to our systems and can help with most questions.
If that date hasn't passed, your order is on its way and on schedule, even if tracking hasn't updated yet.
About tracking: Tracking can take up to 72 hours to show activity after your order ships and sometimes the shipper will not assign tracking until a day or two before your order is set to arrive. Your estimated delivery date is the best way to know when to expect your order.
Still waiting? If your order hasn't arrived by your estimated delivery date, contact us and we'll look into it.
Tracking says delivered, but you can't find it? Please check all entrances at the delivery address (back door, side door, garage, mailroom), and ask your neighbors, who may have picked it up for safekeeping or received it by mistake. If you sent it as a gift, ask the recipient to check too.
If you still can't find it after checking all of the above, contact us and we'll work with you on a solution.
Need it sooner? If your order is time-sensitive, like a gift, you can always:
- Place a new order on auraframes.com
- Order for in-store pickup at auraframes.com/in-store-pickup
- Buy from our Amazon Store
- Find a retailer near you: Where to buy Aura Frames