SHIPPING POLICY

Auraframes.com ships via Amazon Logistics, FedEx, UPS or other carriers based on Aura's discretion to locations within the continental United States. Orders fulfilled via Amazon Logistics are sent from Amazon warehouses and may arrive in Amazon packaging. Shipping times to Hawaii, Alaska and limited US territories may be slightly longer than continental US locations. 

Auraframes.com does not support shipments to hotels/temporary housing, APO/FPO locations, U.S. Virgin Islands or Guam. Products sold on our US website are not available for international delivery. We also do not ship to freight forwarder addresses or resellers.

 

ABOUT YOUR SHIPMENT

In-stock products ship same-day (Monday - Friday) if ordered before 2:30 PM ET.  Orders placed after 2:30 PM ET ship the following business day. Please note: weekend and holiday delivery is not guaranteed.

• Once an order is placed, the shipping information can not be changed.
• Incomplete or incorrect billing information may result in a processing delay. If your shipping information differs from your billing information, your order may also be delayed for verification.
• Shipping charges (if applicable) are determined by the subtotal of your order.
• Shipping methods and their accompanying charges are displayed in checkout at the time of your order.
• Shipping methods and accompanying charges also appear in your order confirmation email.
• Once your order is passed on to the transportation carrier, Aura is not responsible for any delays due to the carrier's operating conditions. Inclement weather and unforeseen delays may occur, we encourage you to place your order to allow adequate time for delivery.
• It is your responsibility to be available to receive this shipment at the ship-to address specified in your order details.

ORDER CONFIRMATION EMAIL

To ensure your order was successfully placed, please check your email account for the subject line: Aura Frames Order Confirmation.  From this email, you can check your order status by selecting the “View your order” button.  Be sure to check your spam or junk folders.  

If you made an error on your order, you can self-cancel within 30 minutes of placing the order and then place a new order.  Should you need to cancel, please visit https://auraframes.com/purchases and follow the instructions.

 

TRACKING

Once your order is ready to ship from our warehouse, you will receive another email with a link to your tracking number.  The tracking number will be traceable once the carrier has scanned the package into their system, this may take up to 72 hours. 

 

ORDER CHANGE REQUESTS 

For your safety, we do not allow any changes to your order once it has been placed.  You may cancel your order within the 30 minutes of placing it and place a new order instead. Please visit https://auraframes.com/purchases and follow the instructions.

 

CONTACT US

We are available between 9AM and 9PM ET, Monday through Friday.

If you need assistance, we are happy to help.  You can open a service request through chat by clicking on the Help button in the lower right hand corner of the screen on our website.