How the upload process works:
Using the Aura app, you can easily - and remotely - upload videos, photos, and entire albums to your frame(s). Since Aura wants to create wonderful experiences, we carefully designed the upload experience to make it as straightforward as possible.
However, although the video and photo upload process appears simplistic, it is actually based on a very complex chain of events, involving a variety of different tools that need to communicate with each other to get your content to the frame:
- Aura Frames App
- WiFi router
- The item storage location (Smart Device vs iCloud)
- Smart device
- Aura Cloud Server
- Aura Frame
The basic process starts with our Aura App getting access to the photo/video location, so it can make them visible - and selectable - in the app. Once a user has marked them for upload, they are sent to our secure cloud server and from there to the frame and any other invited frame members’ Aura app.
| Important: Although the uploader will immediately see the selected photos and videos in their Aura app, it can take hours or days (depending on many variables) until they actually reach our cloud server. Until that point, the photo(s) will not show up on the frame or on another frame member’s Aura app and you may see the “this photo has not yet been uploaded” message. |
Factors that affect the upload speed:
Generally, there is no “average” upload speed since it depends on many variables:
- Photo location (iCloud*)
- The uploader’s WiFi strength
- Number and size of uploaded content (videos are 5-10x bigger and take longer)
- Whether the Aura app is open or running in the background
- The number of apps running on the device at the same time (in ‘competition’)
- Whether or not the phone is connected to power (= some devices slow down any upload activity to protect the battery)
- Whether or not the photo was added to an "auto-added" / synced album
(*Apple throttles iCloud downloads in certain situations to preserve Apple device’s battery life. If you select “Optimize iPhone Storage” in your iCloud Photos (Settings > Apple ID > iCloud > Photos > Optimize iPhone Storage), it can further slow down the upload since the full-quality photos are not stored on your phone but on the iCloud server. Apple will first download the images to your device before they are uploaded to our Aura cloud server.)
How to maximize the upload speed?
- Keep your phone connected to the WiFi (not to 4G or a hotspot)
- Connect your phone to power to avoid it throttling app activity when on battery
- Leave the app open so it’s prioritized over competing apps in the background
- Remember: photos and videos visible in your app may not yet have reached our cloud server or your Aura frame.
If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.