For a different color (US orders from auraframes.com): Yes. You can exchange your frame for the same model in a different color. Start your exchange at the Return Center (US) within 90 days of purchase, the same window as returns. You can choose any color of the same model at the same price, with no price difference to pay, even if you bought on sale. Your new frame ships once we receive your original.
For a different model, or orders outside the US: Return your frame for a refund and place a new order for the frame of your choice. See Aura's Return Policy
Arrived damaged or not working? Please don't start a return or exchange. Contact our Customer Care team instead, and we'll work with you on a replacement.
Amazon or retail purchases: Contact the store where the order was placed.