One-Year Manufacturing Warranty
All Aura Home, Inc. products are protected by a one-year warranty covering manufacturing or hardware defects. This warranty does not cover faults caused by accident, neglect, misuse, or normal wear and tear. We reserve the right to require proof of purchase and limit warranty coverage to the country where the original purchase was made. For EU consumers, the statutory minimum legal guarantee period of two years applies regardless of this warranty period, and territorial restrictions shall not limit rights under applicable EU consumer protection law. This warranty applies to products purchased directly from Aura Home, Inc. (including on Amazon.com) and from one of our authorized resellers.
If you encounter any issues while your frame is under or out of warranty, we encourage you to visit our 24/7 Online Help Center. If your query cannot be resolved through our Help Center resources, please contact us for help via https://auraframes.com/help-request or help@auraframes.com.
Please include:
- The email that you use with your Aura Frames account
- The frame's serial number (FAQ: Finding your frame's serial number).
If we are unable to resolve the issue, we will gladly guide you through the steps to create a warranty claim and return your defective frame. Once we receive the faulty item, we will inspect its condition to determine whether to issue a refund or replace the frame.
If your frame needs replacing but the exact model is no longer available, we will offer you a similar or better model as a replacement. All replacement frames are new or equivalent in terms of performance and reliability. Your replaced frame remains covered by the warranty for the remainder
of your one-year warranty period.
Since your photos are stored in the Aura Cloud, we’ll do our best to help you restore your photos and frame members from the original frame to a replacement frame.
RIGHTS UNDER EU LAWS AND REGULATIONS
The following provisions apply to consumers located in the European Union and supplement your statutory rights. NOTHING IN THIS WARRANTY POLICY LIMITS OR EXCLUDES ANY RIGHTS YOU HAVE UNDER APPLICABLE EU CONSUMER PROTECTION LAWS AND REGULATIONS. WHERE ANY PROVISION OF THIS POLICY CONFLICTS WITH THOSE RIGHTS, YOUR STATUTORY RIGHTS PREVAIL.
AVAILABLE REMEDIES
If your product does not conform to the contract of sale, you have the right to choose between repair and replacement, unless your chosen remedy is impossible or disproportionate. Due to the integrated design of our digital frames, component-level repair of the core display unit may not restore the product to its original conformity. WHERE REPAIR IS NOT TECHNICALLY FEASIBLE, WE OFFER A REPLACEMENT UNIT OF EQUIVALENT OR SUPERIOR PERFORMANCE AS AN ALTERNATIVE REMEDY. If you choose to replace your product, the legal warranty guarantee is extended by 12 months from the date of delivery of the replacement goods. External power supplies and remote controls are available to both professional repairers and end users.
GUARANTEE PERIOD AND EXTENSION
EU consumers are entitled to a minimum legal warranty guarantee period of two years from delivery of the goods for any lack of conformity. This statutory right applies regardless of any shorter warranty period stated in this policy. For sales contracts concluded on or after 31 July 2026, this period is extended by an additional 12 months.
INDEPENDENT REPAIR
Aura Home Inc. does not use contractual clauses, hardware techniques, or software techniques that impede the repair of its products. We do not impede the use of original, second-hand, compatible, or 3D-printed spare parts by independent repairers, provided such parts comply with applicable safety requirements. We will not refuse to perform a repair or replacement for the sole reason that a previous repair was assessed or attempted by an independent and authorized repairer or by the consumer. BECAUSE REPAIR IS NOT CURRENTLY TECHNICALLY FEASIBLE, WE OFFER A REPLACEMENT UNIT OF EQUIVALENT OR SUPERIOR PERFORMANCE AS AN ALTERNATIVE REMEDY INSTEAD OF REPAIR WITHIN THE LEGAL GUARANTEE.
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For more information on how to reach us for warranty support, please see our Help Article: Aura's Warranty Policy