It is perfectly normal for your Aura frame to display a "Loading Photos" message (with a spinning wheel) when you are uploading a large number of photos and/or your WiFi signal at home is not very strong. 

If the message doesn't disappear after 5 minutes - and you are not uploading a large number of photos (100+) - please try the following:

• Unplug the frame from the mains, wait 10 seconds, and reconnect it 
• Move the frame closer to your WiFi router

If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.