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Troubleshooting & Support
Find solutions to common issues with your frame, app or account
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Aura Help Center
Troubleshooting & Support
Wi-Fi & Connection Issues
Previously Connected Frame Showing “Connected – Please Add Photos”
Loss of WiFi connection
Issues with Bluetooth
2.4GHz vs 5GHz WiFi Connection
System Status
Aura Frames Systems Status
Reset & Recovery
Does Aura offer phone support?
Resetting your Aura Frame
Finding your Aura Frame's Serial Number
Frame Troubleshooting
On Screen System Messages
My frame displays a spinning circle/reboot loop.
Frame Not Turning On? Quick Steps to Address It
Defective Frame Display
App & Sync Issues
My frame stuck on "Loading Photos" message
My app or frame doesn't show all photos or videos
Frame stuck on the same photo
Frame displaying photos / videos that I never added
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